What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to operate it — your name, contact details, and wallet identifiers for bKash, Nagad, or Rocket. We use that information to process your deposits and withdrawals, verify your identity, and keep your account secure.
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We do not collect more than we need, and we do not retain data beyond the period required to serve your account or meet any applicable legal obligation. Your payment data — including the mobile wallet numbers linked to bKash, Nagad, and Rocket — is stored
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in encrypted form and is never shared with advertisers or data brokers. Transaction records are kept for the period required under applicable rules, after which they are deleted or anonymised. When you contact our support team, the conversation log is held only as long as it
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is needed to resolve your query or any related dispute. Any data you submit through account registration, wallet linking, or identity checks falls under this policy. Use of our platform is subject to your local law and the eligible regions in which we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.